Director of Operations
Professional Summary :
- Joined Houston Inpatient & Vanguard Inpatient in 2017 as operations Director.
- Brings over 25 years leadership experience in healthcare.
- 10+ years of business development for Acute and Post acute care programs.
- Bachelors of Healthcare Administration, Tx State University.
- Oversee the recruitment and retention for all providers.
- Oversees financial performance for all service lines.
- Director of quality improvement both clinical and administrative
- Has worked for both the Memorial Hermann and Houston Methodist Hospital systems.
Key Skills:
- Census growth & financial stability
- Leadership & Team development
- Positive Culture Change
- Patient Satisfaction Improvement
- Staffing Efficiency
- Community Relations
- Physician Relations
As a determined and knowledgeable healthcare leader, these are the major KPIs that I have focused on all along my progressive career path. The result has been a track record of consistently surpassing all performance goals.
With over 15 years of leadership experience across a broad spectrum of hospital and post-acute care facilities, I’m proud of my record of improving financial performance, increasing census growth, improving quality ratings, exceeding budgets, and enhancing patient and employee satisfaction.
What Drives Me:
I am driven by knowing that I can make a difference and put a positive touch on someone’s life, be that a patient or a team member. I thrive on solving complex problems and leading transformational change within an organization and maintain a constant focus on professional development and striving to do better.
- Interpersonal skills, relatability, leading by example
- Breadth & depth of experience
- Detailed
- Building high-performance strategic teams
- Sense of urgency
- Commitment to excellence
- Caring, supportive leadership style
My Leadership Style:
I’m a hands-on, highly visible leader without micromanaging or being overbearing. I am supportive, lead by example, and challenge team members to improve their performance by nudging them out of their comfort zone.